Shipping Protection
At Ride-On Toys Canada, our priority is ensuring that every order arrives safely and in excellent condition. To give customers added reassurance during transit, we offer ShipProtect, an optional shipping protection service designed to cover packages that are lost, damaged, or stolen while in transit.
By selecting this optional protection at checkout, you can shop with confidence knowing your order is safeguarded from the moment it leaves our warehouse until it reaches your door.
Why Add Shipping Protection?
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Fast Replacement Process
Claims are reviewed quickly, and once approved, a replacement product is typically shipped within three business days. -
Full Transit Coverage
ShipProtect helps protect your shipment from loss, theft, or damage that may occur while the package is in transit. -
Added Peace of Mind
Enjoy greater confidence when placing your order knowing your purchase is protected throughout the shipping process. -
Easy Claim Submission
The ShipProtect claims process is simple and designed to resolve issues efficiently if something unexpected occurs. -
Low-Cost Protection
Shipping protection can be added to your order during checkout for a small additional fee.
Activating or Removing Shipping Protection
Shipping Protection can be easily enabled or disabled during checkout.
When reviewing your cart, you will see a shipping protection toggle option. Simply switch the toggle on or off depending on whether you would like the coverage applied to your order.
Frequently Asked Questions
What does shipping protection cover? Shipping protection provides coverage for packages that are lost, damaged, or stolen during transit.
How much does shipping protection cost? A small fee is applied at checkout to activate shipping protection for your order.
How do I submit a claim? If your package arrives damaged, is lost, or appears to have been stolen, you may submit a claim through ShipProtect’s claims process. Claim instructions will be included with your order confirmation.
Can I add shipping protection after placing my order? Shipping protection must be selected during checkout. Once an order has been placed, the protection cannot be added retroactively.